Terms of Service

1. Agreement

These terms are an agreement between you (and the organisation you represent) and UrKavach (“we”, “us”), which operates UrKavach. By requesting access, creating an account or using the service you accept them. If you do not accept them, do not use the service. You must be at least 18 and able to enter a binding contract.

2. The service

UrKavach monitors websites for security problems, downtime, performance and SEO issues, sends alerts and reports, and, with our optional WordPress plugin, can perform backups and apply updates you request. Features may change over time. Access is by invitation or approval.

3. Accounts

• Keep your login details confidential. You are responsible for everything done through your account, including by users you add.
• Give accurate information and tell us promptly about any unauthorised use.
• Administrators can add read-only client users. You are responsible for choosing who gets access and for having a lawful basis to share reports with them.

4. Your authority to monitor a website

You may add only websites that you own or that you have written permission to scan, crawl, back up and (if you install the plugin) update. You confirm you have that permission for every site you add. Scans send normal web requests to those sites; you are responsible for any limits your hosting provider places on them.

5. Acceptable use

You must not use the service to: scan or attack sites you are not authorised to test; break the law or infringe others' rights; attempt to gain unauthorised access to the service, other customers' data or our systems; interfere with or overload the service; reverse engineer it except where the law allows; resell or white-label it except as the service's white-label report features allow; or upload malicious code. We may suspend access that we reasonably believe breaks these rules or threatens the service.

6. Your data

You keep ownership of your data, including data from your websites. You give us the rights we need to process it to provide the service, as described in our Privacy Policy and GDPR & data protection page. Where we process personal data on your behalf, you are responsible for having a lawful basis and giving any notices required by law.

7. Backups, updates and changes to your sites

Backups, plugin, theme and WordPress core updates change or copy your website. Before you use them: keep your own independent backups; test important changes on a staging copy; and understand that an update can fail or break a site even though the service checks health afterwards and, for plugins and themes, may restore the previous version automatically. Core updates have no automatic rollback. There is no one-click restore; restoring a backup is your responsibility. You are responsible for your website's content, configuration and hosting.

8. Monitoring is an aid, not a guarantee

The service reports what it can detect. It does not guarantee that every vulnerability, intrusion, outage or SEO problem will be found, that an alert will always be delivered on time, or that any site will be free from attack or loss. Reports and suggestions are for information and do not replace professional security, legal or SEO advice.

9. Plans, trial and payment

Free trial. New accounts may start a free trial of 14 days. No payment details are needed, and nothing is charged automatically at the end. When the trial ends, monitoring pauses until you choose a plan; your data is kept.

Subscriptions. Paid plans are billed in advance each month or year, in Indian rupees, at the price shown on the pricing page when you subscribe. Subscriptions renew automatically until you cancel. Payments are handled by our payment provider; we never see or store your card or bank details.

Taxes. Prices are in Indian rupees (INR). GST and other applicable taxes are added at checkout where required.

Changing or cancelling. You can cancel at any time from the Billing page; you keep access until the end of the period you have paid for. Switching plans starts a new subscription, and the old one ends when the new one is confirmed. We do not pro-rate unused time unless the law requires it. See our Refund & Cancellation Policy.

Failed payments. If a payment fails we will tell you and keep the service running for a grace period of 7 days. If the payment is still not resolved, monitoring is paused until you pay. We may change prices with reasonable notice; a change applies from your next renewal.

10. Third-party services and marks

The service can connect to third-party services such as Google (PageSpeed Insights, Web Risk, Search Console), vulnerability databases, chat platforms and email providers. Their terms apply to your use of them, and we are not responsible for their availability or content. WordPress and other names and logos belong to their owners. WordPress, WP and related names are trademarks of their respective owners. UrKavach is an independent product and is not affiliated with or endorsed by WordPress, the WordPress Foundation, Google or any other third party named on this site. See Copyright & trademarks.

11. Intellectual property

We and our licensors own the service, its software, design and brand, including the name UrKavach. We grant you a limited, non-exclusive, non-transferable right to use the service and the WordPress plugin for your business during your access, subject to these terms. The plugin is licensed under the GNU General Public License (see the plugin files). Open-source components remain under their own licences (see open-source notices). If you give us feedback we may use it without obligation to you.

12. Availability and support

We work to keep the service available but do not promise uninterrupted or error-free operation. Planned maintenance and events outside our control may cause downtime. Support is provided by email at support@urkavach.com and, unless agreed otherwise, on a reasonable-efforts basis.

13. Disclaimer

To the fullest extent the law allows, the service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim (or a nominal amount if the service is free). Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

15. Indemnity

You will defend and compensate us against claims, losses and costs arising from your use of the service in breach of these terms, including scanning or modifying a site you were not authorised to.

16. Suspension and termination

You may stop using the service at any time and ask us to delete your account. We may suspend or end your access for a material breach of these terms, non-payment or legal reasons. On termination your right to use the service ends and we will delete or return your data as described in our Privacy Policy. Sections that by nature should survive (including ownership, disclaimers, liability and governing law) will survive.

17. Changes to these terms

We may update these terms. We will change the date above and, for material changes, give notice by email or in the dashboard. Continuing to use the service after the change takes effect means you accept the new terms.

18. Governing law and disputes

These terms are governed by the laws of [Governing law (GOVERNING_LAW)], and the courts of [Governing law (GOVERNING_LAW)] have exclusive jurisdiction, except where mandatory consumer law of your country gives you the right to bring a claim elsewhere.

19. General

These terms, with our Privacy Policy and any order or data processing agreement, are the whole agreement between us on the service. If a part is unenforceable the rest continues. Not enforcing a right is not a waiver. You may not transfer your rights without our consent; we may transfer ours in a business sale.

20. Contact

UrKavach
[Your postal address (LEGAL_ADDRESS)]
support@urkavach.com